Vision
Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
Mission
- To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
- To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
- To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.
Details of business transacted by the Depository and Depository Participant (DP)
A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants – Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP).
Description of services provided by the Depository through Depository Participants (DP) to investors
(1) Basic Services
| Sr. No. | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
|---|---|---|
|
1 |
Dematerialization of securities |
7 days |
|
2 |
Rematerialization of securities |
7 days |
|
3 |
Mutual Fund Conversion / Destatementization |
5 days |
|
4 |
Re-conversion / Restatementisation of Mutual fund units |
7 days |
|
5 |
Transmission of securities |
7 days |
|
6 |
Registering pledge request |
15 days |
|
7 |
Closure of demat account |
30 days |
|
8 |
Settlement Instruction |
Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day |
(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include
| Sr. No. | Type of Activity /Service | Brief about the Activity / Service |
|---|---|---|
|
1 |
Value Added Services |
Depositories also provide value added services such as
function myFunction() {
Swal.fire({
title: ‘Basic Services Demat Account (BSDA)’,
text:
‘The facility of BSDA with limited services for eligible individuals was introduced with the objective of achieving wider financial inclusion and to encourage holding of demat accounts. No Annual Maintenance Charges (AMC) shall be levied, if the value of securities holding is upto Rs. 50,000. For value of holdings between Rs 50,001- 2,00,000, AMC not exceeding Rs 100 is chargeable. In case of debt securities, there are no AMC charges for holding value upto Rs 1,00,000 and a maximum of Rs 100 as AMC is chargeable for value of holdings between Rs 1,00,001 and Rs 2,00,000.’
}) }
function myFunction1() {
Swal.fire({
title: ‘Transposition cum dematerialization’,
text: ‘In case of transposition-cum-dematerialisation, client can get securities dematerialised in the same account if the names appearing on the certificates match with the names in which the account has been opened but are in a different order. The same may be done by submitting the security certificates along with the Transposition Form and Demat Request Form.’
}) }
function myFunction2() {
Swal.fire({
title: ‘Linkages with Clearing System’,
text: ‘Linkages with Clearing System for actual delivery of securities to the clearing system from the selling brokers and delivery of securities from the clearing system to the buying broker.’
}) }
a. Basic Services Demat Account (BSDA) b. Transposition cum dematerialization c. Linkages with Clearing System d. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending. |
|
2 |
Consolidated Account statement (CAS) |
CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly(if no transactions) . |
|
3 |
Digitalization of services provided by the depositories |
Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:
Depositories also provide value added services such as
function myFunction4() {
Swal.fire({
title: ‘E-account opening’,
html:’Account opening through digital mode, popularly known as “On-line Account opening”, wherein investor intending to open the demat account can visit DP website, fill in the required information, submit the required documents, conduct video IPV and demat account gets opened without visiting DPs office.’
}) }
function myFunction5() {
Swal.fire({
title: ‘Online instructions for execution’,
html: ‘Online instructions for execution internet-enabled services like Speed-e (NSDL) & Easiest (CDSL) empower a demat account holder in managing his/her securities ‘anytime-anywhere’ in an efficient and convenient manner and submit instructions online without the need to use paper. These facilities allows Beneficial Owner (BO) to submit transfer instructions and pledge instructions including margin pledge from their demat account. The instruction facilities are also available on mobile applications through android, windows and IOS platforms.’
}) }
function myFunction6() {
Swal.fire({
title: ‘e-DIS / Demat Gateway’,
html: ‘Investors can give instructions for transfer of securities through e-DIS apart from physical DIS. Here, for on-market transfer of securities, investors need to provide settlement number along with the ISIN and quantity of securities being authorized for transfer. Client shall be required to authorize each e-DIS valid for a single settlement number / settlement date, by way of OTP and PIN/password, both generated at Depositories end. Necessary risk containment measures are being adopted by Depositories in this regard.’
}) }
function myFunction7() {
Swal.fire({
title: ‘e-CAS facility’,
html: ‘Consolidated Account Statements are available online and could also be accessed through mobile app to facilitate the investors to view their holdings in demat form.’
}) }
function myFunction8() {
Swal.fire({
title: ‘Miscellaneous services’,
html: ‘Transaction alerts through SMS, e-locker facilities, chatbots for instantaneously responding to investor queries etc. have also been developed.’
}) }
a. E-account opening b. Online instructions for execution c. e-DIS / Demat Gateway d. e-CAS facility e. Miscellaneous services |
Details of Grievance Redressal Mechanism
(1) The Process of investor grievance redressal
(2) For the Multi-level complaint resolution mechanism available at the Depositories please refer to link Complaint Resolution process at Depositories
Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant
| Sr. No. | Type of special circumstances | Timelines for the Activity/ Service |
|---|---|---|
|
1 |
|
Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
|
1 |
Investor Complaint/ Grievances |
Investor can lodge complaint/ grievance against the Depository/DP in the following ways: a. Electronic mode – (i) SCORES (a web based centralized grievance redressal system of SEBI) (ii) Respective Depository’s web portal dedicated for the filing of compliant (iii) Emails to designated email IDs of Depository – complaints@cdslindia.com b. Offline mode : For tracking of your grievance, we request you to submit the same online through the portal. |
|
2 |
Investor Grievance Redressal Committee of Depository |
function myFunction123() {
Swal.fire({
title: ‘Investor Grievance Redressal Committee of Depository’,
text:
‘If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents’
}) }
Click here |
|
3 |
Arbitration proceedings |
function myFunction132() {
Swal.fire({
title: ‘Arbitration proceedings’,
text:
‘The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).’
}) }
Click here |
Dos and Don’ts for Investors
For responsibilities please refer to the link
Dos and Don’ts for Investor
Rights of investors
For rights please refer to the link
Rights of investors
Responsibilities of Investors
For responsibilities please refer to the link
Responsibilities of Investors